Kingsmill Resort

Job Summary:

To promptly provide food and beverage service to guests in condominium units; to provide accurate, up to date information about our restaurants and the resort; responsible for taking room service orders over the phone and placing them in the computer.

Requirements:

 

• Excellent verbal and written communication
• Command of English
• Strong reading skills
• Knowledge of food, wine, liquor, beer
• Knowledge of pertinent health regulations and liquor laws (training available through Kingsmill upon hire)
• Food Handler Card required (certification available through Kingsmill upon hire)
• Ability to lift, push, pull, carry a minimum of 40 pounds
• Must be able to lift loaded food tray above shoulder
• Ability to stand, walk, stoop, kneel, crouch, reach for an extended period of time
• Ability to bend at waist and perform repetitive foot and hand action
• Good hand/eye/foot coordination required
• Ability to work days, nights, weekend, holidays
• Must possess a valid driver’s license
• Must be at least 18 years of age

Responsibilities:

•  Provide accurate information about our restaurants/resort, to include hours of operation, menu selection, dress code, etc.
•  Accurately and promptly deliver food and beverage service in rooms
•  Funnel reservations calls to appropriate areas for restaurant and holiday meals
•  Communicate effectively with other team members in order to maintain day to day operations of the department
•  Place room service orders accurately in the computer and help prepare meals for delivery
•  Properly operate motor vehicle in accordance with state and local laws in order to deliver goods
•  Maintain cleanliness of work space and automotive vehicle according to standards
•  Position requires the ability to work days, nights, weekends, holidays

Job Summary:

Responsible for performing manual and semi-manual grounds maintenance functions, usually in group settings.  The handiwork performed is vital to the overall maintenance of the property. 

*Ability to hand dig in various climatic conditions (hot/cold temperatures) 

*Ability to lift, push, pull a minimum of 50 pounds 

*Ability to stand, walk, stoop, knee, crouch, reach for an extended period of time 

*Ability to bend at the waist and perform repetitive foot and hand action 

*Good hand/eye/foot coordination required 

*Must be able to withstand a range of outside weather conditions (heat/cold, rain/snow) 

*Must be able to withstand prolonged exposure to sunlight 

*Ability to work days, nights, weekends, holidays 

Required:

*Valid VA driver’s license 

*Must be 18 years old 

Preferred:

*Some landscaping experience  

*High School Diploma or GED 

Responsibilities:

• Step 1: 

  Following all trained general safety rules and regulations while performing job duties 

  Working with assigned crew 

  Raking bunkers 

  Back pack blowing 

  Pushing mowing/trimming 

  Mulching/general clean up 

  Performing Sod work 

  Aerification/topdressing 

  Setting Up Golf Course 

• Step 2: 

  Performing all duties of step 1 

  Handling pesticides correctly per SOPs 

  Performing work with push mowers and weed eaters independently 

  Performing work with back pack blowers independently 

  Using small vehicles 

  Using and caring for hand tools independently 

  Raking bunkers independently 

  Planting beds independently 

  Edging bunkers independently 

• Step 3: 

  Performing all duties of steps 1 & 2 

  Using walking greens mowers/collar mowers 

  Changing cups 

  Caring daily for golf course preparation 

  Caring and Using Mechanical Bunker Rake 

• Step 4: 

  Performing all duties of step 1,2 &3 

  Using all greens mowers, tee mowers & sidewinder equipment 

  Participating in seeding and sodding operations independently 

  Caring for and Operating bed edger independently 

  Planting and staking trees 

• Step 5:

  Performing all duties of steps 1,2,3 &4 

  Demonstrating knowledge of golf play 

  Providing cost savings to the company through use of application of skills 

  Completing 3 of the requirements for Heavy Equipment Operators 

  Other duties as assigned 

Job Summary:

Responsible for set up, service (food & beverage), and teardown of events and meetings according to event orders.

Requirements:
• Excellent verbal and written communication skills
• Command of English
• Strong reading skills
• Knowledge of food, wine, liquor, beer and styles of service such as plated, buffet, family style, receptions, etc.
• Knowledge of pertinent health regulations and liquor laws
• Food Handler Card required (certification through Kingsmill upon hire)
• TIPS (Training for Intervention Procedures) certification required (available through Kingsmill upon hire)
• Ability to lift, push, pull and carry a minimum of 40 pounds
• Ability to lift loaded food tray above shoulder
• Ability to stand, walk, stoop, kneel, crouch and reach for an extended period of time
• Ability to bend at waist and perform repetitive food and hand action
• Required good hand/eye/foot coordination
• Ability to work days, nights, weekends and holidays
• Experience with Micros Point of Sale system a plus
• Must be at least 18 years old
• High school diploma or GED
• 1+ years of food & beverage experience required
• Hotel banquet experience preferred

 

Responsibilities:

• Set up of banquet functions to include linen, china, glassware, table tops, bar set ups, etc.
• Food & beverage service of banquet functions
• Tear down and cleaning of all banquet events and banquet storage and back of the house areas
• Guest/customer interaction

Job Summary:

Responsible for processing linen on various types of laundry equipment-ironer and towel folder; Recording of pieces produced and time involved to establish efficient levels; Assembling of linen bins for delivery to various department; Washing/drying of soiled linens; Sorting/weighing of soiled linen; Identify stained or damaged items and determine status for repair, spot treatment, rewash or discard; Cleaning of all work areas and equipment.

Requirements:

• Ability to work days, nights, weekends, holidays
• Ability to lift, push, pull and carry up to 50 pounds
• Ability to stand for long periods of time
• Ability to withstand constant movement of extremities
• Ability to bend at waist and perform repetitive hand, wrist and foot action
• At least 18 years of age
• High school diploma or GED

Responsibilities:

•  Sorting, washing and drying linens
•  Keeping equipment and laundry area clean
•  Ironing, folding and storing all laundry in designated areas

Job Summary:

The Assistant Tennis Pro teaches the game of tennis to members and guests providing lessons and offering advice to players of all levels. Also this position supervises the court maintenance staff and pro-shop staff in the absence of the pro-shop supervisor.

Requirements:

• Must have excellent oral and written communication skills and be able to interact with members and guests of all ages.
• Ability to communicate complex ideas and proposals effectively so others will understand
• Ability to work days, nights, weekends, holidays
• Must be a skilled tennis player with a deep knowledge of the intricacies of the game.
• Must possess strong leadership skills
• Must be patient and organized as well.
• Must possess basic math and marketing skills.
• Demonstrated customer service experience required
• Prefer strong programming experience with proven results
• Four years of experience teaching tennis
• Some programming experience
• High School Diploma or GED
• College Degree preferred
 

Responsibilities:

•  Teaches lessons
•  Ensures court maintenance
•  Plans tournaments
•  Covers pro-shop associate breaks and shifts as required
•  Supervises six employees
•  Miscellaneous duties as assigned

Job Summary:

The Concierge is an expert in handling a variety of critical guest needs. Whenever possible, the Concierge is expected to strive to make the impossible achievable for our guests by relying on contacts with local merchants and service providers. You must demonstrate your knowledge of the attractions, nightlife and special services of the surrounding area in order to enhance the stay of our guests. In particular, you are to warmly greet and assist guests with various tasks. You will answer questions or make arrangements on items such as transportation, restaurant reservations, interesting places to visit or health and beauty services, cultural events, religious worship, childcare, shopping, florists and any other needs. You will also give directions to meetings and events within the hotel as well as explain hotel facilities. Finally, you are expected to assists guests with receipt of facsimiles, mail, messages and packages and help them process such communications and shipments.

Requirements:
• Ability to carry, push or pull up to 40 pounds
• Ability to understand written and verbal instructions
• Ability to work days, nights, weekends, holidays
• High school diploma/GED

 

Responsibilities:

•  Provide guests with information about the area
•  Provide information and administrative duties for conference guests (fax, copies, packaging, etc.)
•  Facilitate return guest amenities (keeping on M-T-D amount spent)
•  Help arrange the stay (dining, babysitting, flowers)
•  Complete the Daily Line Up

Job Summary:

Responsible primarily for assisting in the setting up and the cleaning up of all banquet functions.

*Ability to lift, push, pull, carry a minimum of 50 pounds 

*Ability to follow directions from banquet event orders 

*Ability to carry large and heavy trays on a continuous basis throughout a shift 

*Ability to walk, stoop, kneel, crouch, reach for an extended period of time 

*Ability to bend at waist and perform repetitive foot and hand action 

*Good eye/hand/foot coordination required 

*Excellent communications skills, an eye for detail and the ability to multi-task 

*Ability to work days, nights, weekends, holidays 

Responsibilities:

• Maintains cleanliness of banquet rooms and service areas 
• Assist Banquet Servers  
• Responsible for setting up, maintaining and breaking down banquet rooms 
• Reports needed repairs of unsafe conditions to supervisor 
• Maintains supplies neat and organized to department standards 
• Maintains security of equipment, keys and supplies issued each day 
• Reporting missing articles, damage or mechanical problems   

Job Summary:

 The Bell Attendant is responsible for providing a warm and friendly welcome, escorting our guests to and from their rooms and assisting them with luggage.  The ideal candidate will have a passion for guest services and ensure that guests feel at home.  This is the ideal position for someone who enjoys guest interaction, resolving problems, and working in a fast paced environment. 

*Excellent interpersonal and communication skills 

*Ability to lift, push, pull a minimum of 40 pounds 

*Ability to stand and/or walk for an extended period of time in extreme outdoor environmental conditions 

*Ability to stoop, kneel, reach or perform repetitive foot and hand action 

*Ability to bend at waist 

*Ability to understand written and verbal instructions 

*Ability to work days, nights, weekends, holidays 

Responsibilities:

• Welcoming guests
• Assisting with luggage and resort directions
• Accurately answering questions regarding the resort and local area
• Delivering guest requests
• Keeping golf carts and van (non CDL) clean and presentable
• Delivering daily newspapers (Monday-Friday)
• Lighting firewood in guests’ rooms
• Delivering amenities  

Job Summary:

 To promptly provide food and beverage service to guests utilizing Kingsmill’s golf facilities, to provide accurate and up-to-date information about our restaurants and the resort. 

*Must possess a valid driver’s license 

*Excellent verbal and written communication skills 

*Command of English  

*Strong reading skills 

*Knowledge of food, wine, liquor, beer 

*Knowledge of golf and golf course etiquette 

*Knowledge of pertinent health regulations and liquor laws (training available through Kingsmill upon hire) 

*Food Hander Card required (certification available through Kingsmill upon hire) 

*TIPS (Training for Intervention Procedures) certification required (available through Kingsmill upon hire) 

*Ability to lift, push, pull and carry a minimum of 40 pounds 

*Ability to lift loaded food tray above shoulder 

*Ability to walk, stoop, kneel, crouch, reach for an extended period of time 

*Ability to stand for 8-10 hours in a hot environment 

*Ability to bend at waist and perform repetitive food and hand action 

*Required good hand/eye/foot coordination 

*Ability to work days, nights, weekends and holidays 

Responsibilities:

• *Provide service to guests to include explaining products and specials, securing payment and other needs as required  
• *Perform accurate cash handling
• *Drive food and beverage cart around designated areas and sell (upsell) food and beverage to guests
• *Perform inventory and accounting of stock and daily receipts, input daily transactions into point of sale system
• *Display welcoming demeanor to all golfers encountered and assist golfers with any questions/concerns
• *Provide accurate information about our restaurants/resort to include hours of operation, menu selection, dress code, etc.
• *Maintain cleanliness of work space and automotive vehicle according to standards
• *Properly operate motor vehicle in accordance with state and local laws in order to deliver goods
• *Accurately maintain stock and inventory record
• *Communicate effectively with other team members in order to ensure accurate delivery of food and beverages to guests and maintain day-to-day operations of the department

Job Summary:

Responsible for providing an excellent marina experience to members and guests. 

Prefer knowledge of boating and safety rules.   

Must be able to work outdoors in un-shaded areas for extended periods of time.   

Must have excellent customer service skills and basic computer knowledge. 

Must be 16 years or older. 

Must be able to swim. 

Capable of lifting 50 lbs. 

Must have the ability to work weekends & holidays 

High School Diploma or GED 

Responsibilities:

• Shop duties including merchandise, pond rental and jet ski sales 
• Performs cleaning both indoors and outside including litter pick up
• Provides fuel dock and transient assistance
• Provides pond rental assistance
• Performs Open / Closing and mid day facility upkeep
• Performs other duties as assigned

Job Summary:

 Responsible for guest and customer service that includes by not limited to phone etiquette, proper tee time and tee sheet management, cash control, assisting customers with merchandise sales and stocking of merchandise.  Duties of this position include facility cleanliness including dusting, sweeping and vacuuming.  Assisting professional staff with tournament set-up may also be part of this position. 

*Must possess excellent oral communication skills 

*Must be able to interact with members and guests providing them with exceptional customer service 

*Must be able to work well within a group 

*Position requires flexible availability 

*This is a seasonal position and may have hours through October depending on business levels. 

*Candidates must have proven work ethic and strong work history 

*Candidates must have professional presentation and strong customer service skills 

*Basic computer operating skills required 

*Ability to lift, push, pull or carry up to 20 pounds 

*Ability to stand for long periods of time 

*Ability to withstand constant movement of extremities 

*Ability to bend at waist and perform repetitive hand, wrist and foot action 

*Ability to understand instructions 

*Ability to work days, nights, weekends, holidays 

*Good hand/eye/foot coordination required 

Responsibilities:

• Member and guest service 
• Tee time and tee sheet management
• Cash control
• Facility cleanliness
• Stocking, pricing and merchandise sales
• Other duties as assigned  

Job Summary:

Responsible for providing a safe and friendly pool experience to members and guests. 

Must be able to work extended hours in heat 

Must have strong communication skills required to clear pool and area for various reasons 

Must be 16 years or older 

Must have the ability to work weekends & holidays 

Current valid lifeguard certificate from an accepted organization such as the Red Cross 

One year lifeguard experience  

Responsibilities:

• Guards pool and water areas assigned 
• Cleans pool area.
• Cleans up litter.
• Collects used towels keeping area neat.
• Performs other duties as assigned

Job Summary:

 To provide quality food and beverage service to guests. 

*Excellent verbal and written communication 

*Command of the English language  

*Strong reading skills 

*Knowledge of food, wine, liquor, beer and styles of service such as plated, buffet, family style, receptions, etc. 

*Knowledge of pertinent health regulations and liquor laws 

*Food Handler Card required (certification available through Kingsmill upon hire) 

*TIPS (Training for Intervention Procedures) certification required (available through Kingsmill upon hire) 

*Ability to stand for 8-10 hours in a hot environment 

*Ability to lift, push, pull, carry a minimum of 40 pounds 

*Must be able to lift loaded food tray above shoulder 

*Ability to walk, stoop, kneel, crouch, reach for an extended period of time 

*Ability to bend at waist and perform repetitive foot and hand action 

*Good hand/eye/foot coordination required 

*Ability to work days, nights, weekends and holidays 

*Experience with Micros Point of Sales system a plus 

*Must be at least 18 years of age 

*1+ years equivalent food & beverage/restaurant required 

*Candidates applying for Eagles must have 2+ years with upscale/fine dining experience preferred 

Responsibilities:

•  *Provide service to guests to include explaining menu and specials, taking orders, upselling, presenting the check/securing payment and other needs as required 
• *Perform accurate cash handling
• *Clean and prepare dining room to include: side stations, pantry service areas, lobbies, tables, lounge and proper knowledge of pertinent health regulations
• *Maintain thorough cleanliness and sanitation of work area; other cleaning as necessary
• *Restock and order supplies for dining room: table linen, flatware, glassware and condiments
• *Assist in new employee training to include: demonstrating service procedures and policies and introducing menus
• *Attend company and/or departmental mandated meetings and training

Job Summary:

Responsible for safely transporting guests around the resort complex and offsite on designated trips.  Transportation Drivers are expected to be knowledgeable of area attractions and assist with Bell Services/luggage handling when needed.

*Valid commercial driver’s license (CDL)- class C with passenger enforcement 

*DOT certification 

*Ability to carry, push or pull up to 40 pounds in extreme outdoor environmental conditions 

*Ability to understand written and verbal instructions 

*Excellent interpersonal and customer service skills 

*Command of English 

*Ability to work days, nights, weekends, holidays 

*High school diploma/GED 

Responsibilities:

• Transporting guests 
• Accurately answering questions pertaining to the resort and the local area
• Assisting Bell staff when needed
• Keeping fleet clean and presentable

Job Summary:

To ensure the cleanliness of guests’ rooms and the resort 

*Excellent customer service and communications skills 

*Command of English 

*Ability to lift, push, pull or carry a minimum of 25 pounds 

*Ability to climb up and down stairs 

*Ability to stand, walk, stoop, kneel, crouch, reach for an extended period of time 

*Ability to bend at waist and perform repetitive foot and hand action 

*Good hand/eye/foot coordination required 

*Basic reading skills 

*Eye for detail and unwavering commitment to quality 

*Ability to work days, nights, weekends and holidays 

*Must be at least 18 years of age 

*1 year of guest service experience required 

*6 months of customer service experience preferably in a hospitality environment 

*Experience in related position is preferred, but not required 

Responsibilities:

• Cleaning daily room assignments to include changing beds, dusting, vacuuming, bathrooms, etc 

   

• Maintaining neatness of guest rooms and patios

   

• Ensuring neatness and organization of linen huts

   

• Sweeping and dusting outside condos and other special projects as assigned

   

Job Summary:

Responsible for the set up, service and sanitization of their venue.  

*Ability to lift, push, pull or carry up to 40 pounds 

*Must be able to lift loaded food tray above shoulder 

*Ability to stand, walk, stoop, kneel, crouch, reach for an extended period of time 

*Ability to bend at waist and perform repetitive foot and hand action 

*Good hand/eye/foot coordination required 

*Ability to stand for 8-10 hours in a hot environment 

*Command of English  

*Excellent verbal and written communication 

*Strong reading skills 

*Knowledge of food, wine, liquor, mixology, beer and food service 

*Knowledge of pertinent health regulations and liquor laws 

*Food Handler Card required (certification available through Kingsmill upon hire) 

*TIPS (Training for Intervention Procedures) certification required (available through Kingsmill upon hire) 

*Ability to work days, nights, weekends, holidays 

Responsibilities:

• Provide service to guests to include explaining menu and specials, taking orders, upselling, presenting the check/securing payment and other needs as required 
• Set up to include liquor, beer, wine, glassware, garnishes, back bar, etc.
• Provide service to guests at the bar and in lounge areas to include explaining menu and specials, taking orders, upselling, presenting the check/securing payment and other needs as required
• Perform accurate cash handling
• Maintain thorough cleanliness and sanitation of work area; other cleaning as assigned
• Performing proper mixology, pouring wines, beers
• Breakdown of bar area including cleaning of all equipment, coolers, shelves, counters, lounge tables, counting inventory, restock and order supplies, liquor, beer, wine, etc.
• Assist in new employee training to include: demonstrating service procedures and policies and introducing menus
• Attend company and/or departmental mandated meetings and training

Job Summary:

Assists the Chef De Parties in all basic food preparation both in banquets and a la carte service  

*Basic knowledge of food preparation, sanitation, food safety and knife skills 

*Knowledge of soups and sauces preparation 

*Food Handlers Card required (certification through Kingsmill upon hire) 

*Ability to lift, push, pull and carry a minimum of 25 pounds 

*Ability to stand for 8-10 hours in a hot environment 

*Ability to work days, nights, weekends, holidays 

Responsibilities:

• *Assist in production and preparation of food for banquets and a la carte and perform work duties according to Prep List posted in banquet kitchen per recipe 

  *Ensure safety conditions in food areas 

  *Effective food management 

  *Ensures proper plating  

  *Timely management of food orders and recipes 

  *Utilization of food resources 

  *Follow standard recipes for food prep 

  *Confirms consistency of standard recipes 

  *Routine preparation, cooking and serving of food 

  *Maintain thorough cleanliness and sanitation of work area; other cleaning as necessary 

• Required experience and education:

  *Basic and secondary kitchen training required 

  *Formal kitchen training and degree from an accredited culinary school, apprenticeship or equivalent work experience 

  *3 years of work in a professional kitchen 

   

Job Summary:

Responsible for taking reservations for rooms and various venues at the resort.

Requirements:

• Command of English
• Strong communication skills
• Ability to understand written and verbal instruction
• Ability to upsell resort packages
• Ability to carry, push or pull up to 30 pounds
• Ability to work days, nights, weekends, holidays
• Excellent telephone and communication skills
• Must be at least 18 years of age
• High School diploma or GED
• 1-2 years guest service/customer service experience
• Prefer customer service experience in a hospitality/resort environment
 

Responsibilities:

• Taking reservations for resort rooms, the Spa, dining, golf tee time and group bookings
• Accurately obtaining deposit information from the customer
• Expertly answering questions pertaining to the resort, our packages and the reservation process
• Upselling resort packages

Job Summary:

Welcome all guests as they enter the restaurant. Manage the seating of guests to ensure good balance of tables between servers to ensure good service. Answer guest questions concerning restaurants and general resort information. Performs restaurant related duties pertaining to all aspects of customer service.

Requirements:

• Excellent verbal and written communication
• Command of English
• Strong reading skills
• Knowledge of pertinent health regulations and liquor laws (training available through Kingsmill upon hire)
• Food Handler Card required (certification available through Kingsmill upon hire)
• TIPS (Training for Intervention Procedures) certification required (available through Kingsmill upon hire)
• Ability to lift, push, pull, carry a minimum of 40 pounds
• Must be able to lift loaded food tray above shoulder
• Ability to walk, stoop, kneel, crouch, reach for an extended period of time
• Ability to stand for 8-10 hours in a hot environment
• Ability to bend at waist and perform repetitive foot and hand action
• Good hand/eye/foot coordination required
• Ability to work days, nights, weekends, holidays
• Experience with Micros Point of Sale system or reservation software a plus
• Excellent phone skills preferred
• Must be at least 16 years of age
• 1+ years equivalent food & beverage/restaurant experience preferred
• 6 months of customer service experience
 

Responsibilities:

• Greeting and seating guests
• Provide accurate information about our restaurants/resort, to include hours of operation, menu selection, dress code, etc.
• Answering telephone, providing customer service and processing reservations and to-go orders
• Planning/organizing seating arrangements, communication with other staff members concerning guest needs
• Maintain thorough cleanliness and sanitation of work area; other cleaning as necessary
• Assist in training new employees, attend company and departmental mandated meetings and training

Job Summary:

Assists the chefs in all basic food preparation both in banquets and a la carte. Perform duties of food prep for employee cafeteria.

Requirements:

• Basic knowledge of food preparation, sanitation, food safety and knife skills.
• Ability to work days, nights, weekends, holidays
• Good basic kitchen training, formal if possible
• 2 years of work in a professional kitchen
 

Responsibilities:

• Ordering and receiving product
• Managing levels of inventory
• Maintaining all areas of food service including salad bar, hot line, sandwiches and drinks
• Maintaining sanitation of all areas

Job Summary:

 Delivers linen to and from the resort, restocks linen huts and fills all housekeeping huts 

*Ability to lift, push, pull or carry up to 50 pounds or up to 75 pounds with assistance 

*Ability to sit, stand and walk for long periods of time in extreme outdoor environmental conditions 

*Ability to withstand constant movement of extremities 

*Ability to bend at waist and perform repetitive hand, wrist and foot action 

*Valid driver’s license 

*Must be at least 18 years of age 

*Command of English 

*Proficient in log/record keeping 

*Ability to work days, nights, weekends, holidays 

*Experience with large delivery style trucks/lifts preferred 

*Experience in related position preferred 

Responsibilities:

• Deliver linen to and from the resort, stock linen huts 
• Assist in Laundry and Housekeeping to process the customer’s needs
• Assist in Laundry and Housekeeping to process the customer’s needs
• Responsible for the cleanliness of trucks, inside and out
• Reload the truck for next day’s deliveries  

Job Summary:

To clear and set dining room according to the restaurant service standards. Assist the servers, bartenders and guests to ensure the highest levels of customer satisfaction.

Requirements:
 

• Excellent verbal and written communication
• Command of English
• Strong reading skills
• Knowledge of pertinent health regulations and liquor laws (training available through Kingsmill upon hire)
• Food Hander Card required (certification available through Kingsmill upon hire)
• Required ability to lift, push, pull, carry a minimum of 40 pounds
• Must be able to lift loaded food tray above shoulder
• Required ability to stand, walk, stoop, kneel, crouch, reach for an extended period of time
• Ability to bend at waist and perform repetitive foot and hand action.
• Good hand/eye/foot coordination required
• Ability to work days, nights, weekends, holidays
• Must be at least 16 years of age
• 1 year equivalent food & beverage/restaurant experience preferred

Responsibilities:

• Clearing and re-setting of tables after guests’ departure
• Assist with food service from the kitchen to the server as soon as the food is ready for delivery
• Communicate with the kitchen staff regarding food orders and its delivery to the proper server
• Communicate with food servers as to any special requests upon delivery of food to them
• Unloading trays and stocking side stations in the dining room
• Setting up and cleaning expeditor station
• General assistance to servers as required
• Assist with beverage service when needed

Job Summary:

Oversees day-to-day operations at the Front Desk, Concierge Desk and Business Center.  They are responsible for normal Guest Service Agent activities as well as the responsibility of supervising the Guest Service Agents and Concierge Staff.  They are also responsible for assigned reports on group billing and guest feedback via Unifocus weekly. In the absence of the Guest Services Supervisor, the Front Desk Supervisor will manage the Bell and Transportation Staff.

*Ability to understand written and verbal instructions 

*Ability to lift, push, pull a minimum of 30 pounds 

*Ability to stand and/or walk for an extended period of time 

*Ability to stoop, kneel, reach or perform repetitive foot and hand action 

*Ability to bend at waist 

*Ability to work days, nights, some overnight shifts, weekend, holidays 

*High school diploma or GED 

*1-3 years of supervisory experience in hospitality 

*SMS host experience preferred 

Responsibilities:

• Coverage and execution of Front Desk duties, i.e. cash handling, guest registration, etc. 
• Resolution of guest issues and concerns for the entire resort  
• Supervising team members at the Front Desk, Concierge and Guest Services area  
• Scheduling and coaching team members  
• Assisting reservations and hotel operators as needed  
• Controlling inventory (maps, keys, theme park tickets, paper products)  
• Any other assigned duties or administrative tasks  

Job Summary:

*Lead a group to complete their daily assignments in a timely manner and at an acceptable quality 

*Conduct daily room inspections to ensure lock offs, VIP presentation, quality, stocking of owner items and reporting of maintenance issues 

*Train new staff as needed 

*Oversee and maintain assigned equipment and supplies to ensure repair and security 

*Complete room cleanings when needed 

*Reinforce great working practices and counsel as necessary for room defects 

*Valid driver’s license 

*Eye for detail and unwavering commitment to quality is a must 

*Interpersonal and communication skills 

*General reading, writing and math skills 

*General computer skills 

*Ability to lift, push, pull or carry a minimum of 20 pounds 

*Ability to stoop, kneel, crouch or reach for an extended period of time 

*Ability to bend at waist and perform repetitive foot and hand action 

*Ability to stand and walk for extended periods of time 

*Ability to climb up and down stairs 

*Ability to work days, nights, weekend, holidays 

*High school diploma or GED 

*Trained and proficient in all aspects of housekeeping 

*Minimum of 2 years housekeeping experience at a full-service hotel/resort 

*Previous supervisory/inspector experience 

Responsibilities:

• Walking and inspecting guest rooms daily.  Example: due out, VIP, owner arrival, linen huts, golf carts and rooms out of service 
• Deep clean and general clean rooms as needed
• Complete room inspections on Guest Room Attendants
• Conducting one-on-one counseling with Guest Room Attendants

Job Summary:

To assist guests in their purchases at the Mill, ring up such purchases in an efficient and courteous manner and assist in maintaining shelves and keeping products attractively stocked. 

*Excellent verbal and written communication skills

*Ability to communicate with the guest

*Strong math and reading skills

*Knowledge of food, beer and styles of service

*Knowledge of pertinent health regulations and liquor laws

*Food Handler Card required (certification available through Kingsmill upon hire)

*TIPS (Training for Intervention Procedures) certification required (available through Kingsmill upon hire)

*Ability to lift, push, pull, carry a minimum of 40 pounds

*Must be able to lift loaded food tray above shoulder

*Ability to walk, stoop, kneel, crouch, reach for an extended period of time

*Ability to stand for 8-10 hours in a hot environment

*Ability to bend at waist and perform repetitive foot and hand action

*Good hand/eye/foot coordination required

*Ability to work days, nights, weekends, holidays

REQUIRED:

*1+ years equivalent food and beverage/restaurant experience or retail cashiering experience required 

*Must be at least 18 years of age 

*High school diploma or equivalent required 

PREFERRED:

*Experience with Micros Point of Sale system a plus 

Responsibilities:

• Provide service to guests to include explaining the menu and specials, taking orders, upselling, securing payment and other needs as required
• Perform accurate cash handling
• Prepare sandwiches/menu items per standards
• Maintain thorough cleanliness and sanitation of work area; other cleaning as necessary
• Perform other duties as necessary
• Empty trash as needed throughout the day

Job Summary:

*Clean and maintain all public spaces including floor and employee restrooms 

*Clean, remove trash, vacuum and dust assigned office areas 

*Keep all public ashtrays in a clean and neat arrangement and keep all public phone areas clean 

*Spot clean carpets when needed 

*Other duties as assigned 

*Ability to handle multiple tasks 

*Command of English  

*Valid driver’s license 

*Ability to lift, push, pull, carry a minimum of 25 pounds 

*Ability to stand, walk, stoop, kneel, crouch or reach for an extended period of time 

*Ability to bend at waist and perform repetitive foot and hand action 

*Good hand/eye/foot coordination required 

*Ability to walk up and down stairs 

*Ability to work days, nights, weekends, holidays 

*Must have at least 6 months hotel experience 

*Must have at least 6 months customer service 

*Experience in related position is preferred 

Responsibilities:

• Maintain all public space areas (trash, dusting, restrooms)
• Complete assigned special project
• Keep positive interaction with all guests

Job Summary:

Responsible for working with clients booked by the spa and for providing massage and body  services that create a healthy stress free environment for relaxing for the clients.

Responsibilities:

• Perform massage services booked by members and guests
• Perform services listed in spa massage menu including body treatments
• Maintain a clean and sanitize work environment.
• Maintain and replace linens between appointments.
• Notify supervisor when running low on supplies so they can be reordered.
• Practice healthcare protocol.
• Maintain client schedule.
• Maintain physical fitness.
• Participate in continue education class and remain current on massage techniques.
• Maintain health bulletin board.
• All other duties as assigned.

Job Summary:

FOR INTERNAL APPLICATION ONLY

Responsible for taking reservations for rooms and various venues at the resort.

Requirements:

• Command of English
• Strong communication skills
• Ability to understand written and verbal instruction
• Ability to upsell resort packages
• Ability to carry, push or pull up to 30 pounds
• Ability to work days, nights, weekends, holidays
• Excellent telephone and communication skills

Responsibilities:

•  Taking reservations for resort rooms, the Spa, dining, golf tee time and group bookings
•  Accurately obtaining deposit information from the customer
•  Expertly answering questions pertaining to the resort, our packages and the reservation process
• Upselling resort packages

Job Summary:

Responsible for performing manual and semi-manual grounds maintenance functions, usually in group settings.  The handiwork performed is vital to the overall maintenance of the property. 

Required: 

*Ability to operate manual hand tools 

*Ability to operate power hand tools 

*Ability to operate large equipment 

*Ability to hand dig in various climatic conditions (hot/cold temperatures) 

*Ability to lift, push, pull a minimum of 50 pounds 

*Ability to stand, walk, stoop, kneel, crouch, reach for an extended period of time 

*Ability to bend at the waist and perform repetitive foot and hand action 

*Hand/eye/foot coordination required 

*Must be able to withstand a range of weather conditions (heat/cold, rain/snow) 

*Must be able to withstand prolonged exposure to sunlight 

*Ability to work days, nights, weekends, holidays 

*Must be 18 years of age

*Valid driver’s license  

Preferred: 

 *Some landscaping experience

*High School Diploma or GED 

Responsibilities:

• Step 1 

  *Follow all company policies, general safety rules, and regulations while performing job duties 

  *Operate and care for Pro Core Aerifier, 3000 blower, 4500 rough mower, fairway mower & Deweeze (Woods Course) 

  *Operate and care for Case or Kubota loader, 1 ton dump truck and pole saw  

• Step 2 

  *Performing all duties of Step 1 

  *Operate and care for drop and rotary top dressers, 2.5 ton dump truck, turf tractor with blower and aerifier, and chainsaws 

  *Application of fertilizers and pesticides with hand spreaders/sprayers 

• Step 3 

  *Performing all duties of Steps 1 & 2 

  *Operate and care for Dingo with auger, trencher and power rake 

  *Operate and care for backhoe loader, stump grinder, and Kubota loader 

• Step 4 

  *Performing all duties of Steps 1, 2 & 3 

  *Operate and care for Case Trencher, hydro mulcher, and bucket truck  

  *Safe and efficient excavation using backhoe arm 

  *Operate tractor using the following implements: bush hog, vacuum, rake and grader box  

Job Summary:

This is an on-call position.

Responsible for safely transporting guests around the resort complex and offsite on designated trips.  Transportation Drivers are expected to be knowledgeable of area attractions and assist with Bell Services/luggage handling when needed.

*Valid commercial driver’s license (CDL)- class C with passenger enforcement 

*DOT certification 

*Ability to carry, push or pull up to 40 pounds in extreme outdoor environmental conditions 

*Ability to understand written and verbal instructions 

*Excellent interpersonal and customer service skills 

*Command of English 

*Ability to work days, nights, weekends, holidays 

*High school diploma/GED 

Responsibilities:

• Transporting guests 
• Accurately answering questions pertaining to the resort and the local area
• Assisting Bell staff when needed
• Keeping fleet clean and presentable

Job Summary:

 To provide quality food and beverage service to guests. 

*Excellent verbal and written communication 

*Command of the English language  

*Strong reading skills 

*Knowledge of food, wine, liquor, beer and styles of service such as plated, buffet, family style, receptions, etc. 

*Knowledge of pertinent health regulations and liquor laws 

*Food Handler Card required (certification available through Kingsmill upon hire) 

*TIPS (Training for Intervention Procedures) certification required (available through Kingsmill upon hire) 

*Ability to stand for 8-10 hours in a hot environment 

*Ability to lift, push, pull, carry a minimum of 40 pounds 

*Must be able to lift loaded food tray above shoulder 

*Ability to walk, stoop, kneel, crouch, reach for an extended period of time 

*Ability to bend at waist and perform repetitive foot and hand action 

*Good hand/eye/foot coordination required 

*Ability to work days, nights, weekends and holidays 

*Experience with Micros Point of Sales system a plus 

*Must be at least 18 years of age 

*1+ years equivalent food & beverage/restaurant required 

*Candidates applying for Eagles must have 2+ years with upscale/fine dining experience preferred 

Responsibilities:

• Provide service to guests to include explaining menu and specials, taking orders, upselling, presenting the check/securing payment and other needs as required 
• Perform accurate cash handling
• Clean and prepare dining room to include: side stations, pantry service areas, lobbies, tables, lounge and proper knowledge of pertinent health regulations
• Maintain thorough cleanliness and sanitation of work area; other cleaning as necessary
• Restock and order supplies for dining room: table linen, flatware, glassware and condiments
• Assist in new employee training to include: demonstrating service procedures and policies and introducing menus
• Attend company and/or departmental mandated meetings and training

Job Summary:

Responsible for the set up, service and sanitization of their venue.  

*Ability to lift, push, pull or carry up to 40 pounds 

*Must be able to lift loaded food tray above shoulder 

*Ability to stand, walk, stoop, kneel, crouch, reach for an extended period of time 

*Ability to bend at waist and perform repetitive foot and hand action 

*Good hand/eye/foot coordination required 

*Ability to stand for 8-10 hours in a hot environment 

*Command of English  

*Excellent verbal and written communication 

*Strong reading skills 

*Knowledge of food, wine, liquor, mixology, beer and food service 

*Knowledge of pertinent health regulations and liquor laws 

*Food Handler Card required (certification available through Kingsmill upon hire) 

*TIPS (Training for Intervention Procedures) certification required (available through Kingsmill upon hire) 

*Ability to work days, nights, weekends, holidays 

Responsibilities:

• Provide service to guests to include explaining menu and specials, taking orders, upselling, presenting the check/securing payment and other needs as required 
• Set up to include liquor, beer, wine, glassware, garnishes, back bar, etc.
• Provide service to guests at the bar and in lounge areas to include explaining menu and specials, taking orders, upselling, presenting the check/securing payment and other needs as required
• Perform accurate cash handling
• Maintain thorough cleanliness and sanitation of work area; other cleaning as assigned
• Performing proper mixology, pouring wines, beers
• Breakdown of bar area including cleaning of all equipment, coolers, shelves, counters, lounge tables, counting inventory, restock and order supplies, liquor, beer, wine, etc.
• Assist in new employee training to include: demonstrating service procedures and policies and introducing menus
• Attend company and/or departmental mandated meetings and training

Job Summary:

FOR INTERNAL APPLICATION ONLY AT THIS TIME

Responsible for taking reservations for rooms and various venues at the resort.

Requirements:

• Command of English
• Strong communication skills
• Ability to understand written and verbal instruction
• Ability to upsell resort packages
• Ability to carry, push or pull up to 30 pounds
• Ability to work days, nights, weekends, holidays
• Excellent telephone and communication skills
• Must be at least 18 years of age
• High School diploma or GED
• 1-2 years guest service/customer service experience
• Prefer customer service experience in a hospitality/resort environment
 

Responsibilities:

• Taking reservations for resort rooms, the Spa, dining, golf tee time and group bookings
• Accurately obtaining deposit information from the customer
• Expertly answering questions pertaining to the resort, our packages and the reservation process
• Upselling resort packages

Job Summary:

Assists the chefs in all basic food preparation both in banquets and a la carte service. Assists in the opening and closing of the kitchen, shift reports, inventory and some ordering.

Requirements:

• Extensive knowledge of food preparation, sanitation, food safety and knife skills
• Food Handler Card required (certification through Kingsmill upon hire)
• Ability to lift, push, pull and carry a minimum of 25 pounds
• Ability to stand for 8-10 hours in a hot environment
• Ability to work days, nights, weekends, holidays
• 3 years of work in a professional kitchen with 6 months in a lead cook (First Cook) role
• Formal kitchen training and degree from an accredited culinary school, apprenticeship or equivalent work experience
• Knowledge of sauces, soups, kitchen
• Knowledge of Kronos and Stratton Warren

Responsibilities:

• Daily production and preparation of food for banquets and a la carte
• Supervision of staff
• Administrative duties including shift reports
• Responsible for organizing small teams so that meals go out on time and work areas remain clean and orderly
• Oversees preparation, cooking and presentation of meals in a specific venue
• Directing staff in preparing, cooking and presenting culinary dishes and enforcing health and hygiene standards in the kitchen
• Maintain thorough cleanliness and sanitation of work area; other cleaning as necessary

Job Summary:

Responsible for the set up, service and sanitization of their venue.  

*Ability to lift, push, pull or carry up to 40 pounds 

*Must be able to lift loaded food tray above shoulder 

*Ability to stand, walk, stoop, kneel, crouch, reach for an extended period of time 

*Ability to bend at waist and perform repetitive foot and hand action 

*Good hand/eye/foot coordination required 

*Ability to stand for 8-10 hours in a hot environment 

*Command of English  

*Excellent verbal and written communication 

*Strong reading skills 

*Knowledge of food, wine, liquor, mixology, beer and food service 

*Knowledge of pertinent health regulations and liquor laws 

*Food Handler Card required (certification available through Kingsmill upon hire) 

*TIPS (Training for Intervention Procedures) certification required (available through Kingsmill upon hire) 

*Ability to work days, nights, weekends, holidays 

Responsibilities:

• Provide service to guests to include explaining menu and specials, taking orders, upselling, presenting the check/securing payment and other needs as required 
• Set up to include liquor, beer, wine, glassware, garnishes, back bar, etc.
• Provide service to guests at the bar and in lounge areas to include explaining menu and specials, taking orders, upselling, presenting the check/securing payment and other needs as required
• Perform accurate cash handling
• Maintain thorough cleanliness and sanitation of work area; other cleaning as assigned
• Performing proper mixology, pouring wines, beers
• Breakdown of bar area including cleaning of all equipment, coolers, shelves, counters, lounge tables, counting inventory, restock and order supplies, liquor, beer, wine, etc.
• Assist in new employee training to include: demonstrating service procedures and policies and introducing menus
• Attend company and/or departmental mandated meetings and training

Job Summary:

Assists the Chef De Parties in all basic food preparation both in banquets and a la carte service

*Basic knowledge of food preparation, sanitation, food safety and knife skills 

*Knowledge of soups and sauces preparation 

*Food Handlers Card required (certification through Kingsmill upon hire) 

*Ability to lift, push, pull and carry a minimum of 25 pounds 

*Ability to stand for 8-10 hours in a hot environment 

*Ability to work days, nights, weekends, holidays 

Required experience and education:

*Basic and secondary kitchen training required

*Formal kitchen training and degree from an accredited culinary school, apprenticeship or equivalent work experience

*3 years of work in a professional kitchen

Responsibilities:

• Assist in production and preparation of food for banquets and a la carte and perform work duties according to Prep List posted in banquet kitchen per recipe 
• Ensure safety conditions in food areas
• Effective food management
• Ensures proper plating 
• Timely management of food orders and recipes
• Utilization of food resources
• Follow standard recipes for food prep
• Confirms consistency of standard recipes
• Routine preparation, cooking and serving of food
• Maintain thorough cleanliness and sanitation of work area; other cleaning as necessary

Job Summary:

Responsible for the oversight of all front-of-the-house restaurant operations.  Includes 4 restaurants, Room Service, tavern, pool bar, Beverage Cart Attendants, golf course café and coffee shop.

*Excellent verbal and written communication 

*Command of English  

*Strong reading skills 

*Excellent computer skills with full command of Microsoft Outlook, Publisher, Excel and PowerPoint 

*Strong knowledge of food and its preparations, trends, competition 

*Strong knowledge of wine, liquor, beer and bartending 

*Strong knowledge of styles of service such as ala carte, buffet, casual dining, fine dining, quick service 

*Accurate cash handling/credit card (PCI/security) and billing knowledge 

*Knowledge of pertinent health regulations and liquor laws 

*ServSafe and TIPS certifications required (available through Kingsmill upon hire) 

*TIPS trainer certification required (available through Kingsmill upon hire) 

*Food Handlers Card required (certification available through Kingsmill upon hire) 

*Candidates must have proven job stability through strong work history 

*Candidates must have professional appearance and dress 

*Strong customer service skills 

*Ability to push, pull, carry a minimum of 40 pounds 

*Must be able to lift loaded food tray above shoulder 

*Ability to stand, walk, stoop, kneel, crouch, reach for an extended period of time 

*Ability to bend at waist and perform repetitive foot and hand action 

*Good hand/eye/foot coordination required 

*Ability to work days, nights, weekends, holidays 

*Must be at least 21 years of age 

*3-5 years experience as a restaurant manager, general manager, Director of F&B or outlets/restaurants 

*Experience with Micros Point of Sale system preferred 

*4 year college degree, preferred in Hospitality  

*Experience in a 4 diamond hotel preferred 

Responsibilities:

• Operations  

  *Oversees all restaurant operations and may be required to fill in or cover restaurant manager shifts as needed in the absence or vacancy of a restaurant manager or supervisor 

  *Oversees all restaurant and outlet schedules 

  *Responsible for overall guest satisfaction and necessary follow-ups to include constant monitoring of guest satisfaction surveys, comment cards, emails, letters, phone calls 

  *Oversee dining reservation waves for each outlet and communication with reservations and front desk on pricing, menus, specials, reservation levels and packages 

  *Responsible for the creation and communication of all restaurant operating  

• Financial  

  *Responsible for all P&L’s and budget process 

  *Required to oversee weekly timekeeping and labor; track labor through wage critiques  

  *Responsible for overall beverage inventory and cost of sales 

  *Book entertainment and process invoices/payments 

  *Track all outlet expenses 

• Marketing/Advertising  

  *Handle all restaurant marketing to include creating marketing materials 

  *Manage the Kingsmill Restaurants Facebook page 

  *Design and format menus for all restaurants 

• Collaboration  

  Executive chefs and restaurant chefs 

  *Work with Executive Chef on creating menus, pricing, specials, shared budgets for china, glass, silverware and equipment, food costs, monthly expenses 

  Human Resources 

  *Lead all F&B hiring and recruiting to include recruiting, job fairs and interviewing 

  *Lead all F&B training to include ServSafe Food Safety, Food Handlers, TIPS, Micros, Cash Handling and FOH service training 

  *Coaching and counseling of employees and managers 

  Director of Event Management 

  *Shared budget for china, glass, silverware and equipment 

  *Shared employees between banquets and the restaurants 

  *Restaurant parties booked through Event Management, limited menus, restaurant buy-outs 

   

Job Summary:

Oversees day-to-day operations at the Front Desk, Concierge Desk and Business Center.  They are responsible for normal Guest Service Agent activities as well as the responsibility of supervising the Guest Service Agents and Concierge Staff.  They are also responsible for assigned reports on group billing and guest feedback via Unifocus weekly. In the absence of the Guest Services Supervisor, the Front Desk Supervisor will manage the Bell and Transportation Staff.

*Ability to understand written and verbal instructions 

*Ability to lift, push, pull a minimum of 30 pounds 

*Ability to stand and/or walk for an extended period of time 

*Ability to stoop, kneel, reach or perform repetitive foot and hand action 

*Ability to bend at waist 

*Ability to work days, nights, some overnight shifts, weekend, holidays 

*High school diploma or GED 

*1-3 years of supervisory experience in hospitality 

*SMS host experience preferred 

Responsibilities:

• Coverage and execution of Front Desk duties, i.e. cash handling, guest registration, etc. 
• Resolution of guest issues and concerns for the entire resort  
• Supervising team members at the Front Desk, Concierge and Guest Services area  
• Scheduling and coaching team members  
• Assisting reservations and hotel operators as needed  
• Controlling inventory (maps, keys, theme park tickets, paper products)  
• Any other assigned duties or administrative tasks  

Job Summary:

To provide quality food and beverage service to guests. 

*Excellent verbal and written communication 

*Command of the English language  

*Strong reading skills 

*Knowledge of food, wine, liquor, beer and styles of service such as plated, buffet, family style, receptions, etc. 

*Knowledge of pertinent health regulations and liquor laws 

*Food Handler Card required (certification available through Kingsmill upon hire) 

*TIPS (Training for Intervention Procedures) certification required (available through Kingsmill upon hire) 

*Ability to stand for 8-10 hours in a hot environment 

*Ability to lift, push, pull, carry a minimum of 40 pounds 

*Must be able to lift loaded food tray above shoulder 

*Ability to walk, stoop, kneel, crouch, reach for an extended period of time 

*Ability to bend at waist and perform repetitive foot and hand action 

*Good hand/eye/foot coordination required 

*Ability to work days, nights, weekends and holidays 

*Experience with Micros Point of Sales system a plus 

*Must be at least 18 years of age 

*1+ years equivalent food & beverage/restaurant required 

*Candidates applying for Eagles must have 2+ years with upscale/fine dining experience preferred 

Responsibilities:

• Provide service to guests to include explaining menu and specials, taking orders, upselling, presenting the check/securing payment and other needs as required 
• Perform accurate cash handling
• Clean and prepare dining room to include: side stations, pantry service areas, lobbies, tables, lounge and proper knowledge of pertinent health regulations
• Maintain thorough cleanliness and sanitation of work area; other cleaning as necessary
• Restock and order supplies for dining room: table linen, flatware, glassware and condiments
• Assist in new employee training to include: demonstrating service procedures and policies and introducing menus
• Attend company and/or departmental mandated meetings and training

Job Summary:

*Approach all encounters with guests and employees in a professional, service-oriented manner 

*Maintain high standards of personal appearance and grooming, outlined by Kingsmill Resort and Spa grooming policy 

*Handle guest complaints and react quickly, logging and notifying proper areas to service guests 

*Assist with and lead pre-shift meetings 

*Train and coach employees on expected standards of service and conduct 

*Conduct daily inspections of guest rooms and buildings 

*Ensure neatness of linen huts 

*Cleaning rooms as needed 

*Sweeping and dusting outside condos and other special projects as assigned 

*Deep cleaning and general cleaning rooms during non-peak season 

*Strong hotel knowledge with the ability to train and lead others 

*Ability to lift, push, pull or carry up to 25 pounds 

*Ability to climb up and down stairs 

*Ability to stand, walk, stoop, kneel, crouch, reach for an extended period of time 

*Ability to bend at waist and perform repetitive hand, wrist and foot action 

*Good hand/eye/foot coordination required 

*Basic reading skills 

*Eye for detail and unwavering commitment to quality is a must 

*Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through and work well with limited supervision 

*Ability to work days, nights, weekends, holidays 

*Command of English is preferred

*Must be at least 18 years of age

*At least 1 year of housekeeping/supervisory experience

Responsibilities:

• Cleaning guest rooms 
• Keeping linen huts clean and organized
• Deep cleaning and general cleaning of rooms during non-peak season
• Perform daily room inspections
• Conducting morning meetings with staff
• Ensuring rooms are cleaned to standard and in a timely manner

Job Summary:

*Assisting Guest Room Attendants with VIP rooms, owner arrivals, moving furniture, cleaning patios, bringing supplies and materials 

*Sweeping walkways, emptying trash bins and cleaning fireplaces 

*Ensuring neatness and organization of linen huts 

*Sweeping and dusting outside condos and other special projects as assigned 

*Cleaning of guest rooms when needed 

*Basic reading and writing skills 

*Eye for detail 

*Ability to drive carts and vans 

*Valid driver’s license  

*Ability to lift, push, pull and carry a minimum of 25 pounds 

*Ability to climb up and down stairs 

*Ability to stand, walk, stoop, kneel, crouch and reach for an extended period of time in extreme outdoor environmental conditions 

*Ability to bend at waist and perform foot/hand actions 

*Good hand/eye/foot coordination required 

*Ability to work days, nights, weekends and holidays 

*Delivering requests to guests in a timely manner 

*High school diploma or GED 

*At least 6 months in hotel experience or customer service 

Responsibilities:

• *Delivers items to guests and/or housekeeping as requested 
• *Cleaning fireplaces (mostly in winter) 
• *Picking up linen bags from designated section  
• *Organization and cleaning linen huts  
• *Cleaning buildings and trash areas  

Job Summary:

The Bell/Luggage Attendant is responsible for providing a warm and friendly welcome, escorting our guests to and from their rooms and assisting them with luggage. The ideal candidate will have a passion for guest services and ensure that guests feel at home. This is the ideal position for someone who enjoys guest interaction, resolving problems, and working in a fast paced environment.

Requirements:

• Ability to work days, nights, weekends and holidays
• Ability to carry, push or pull up to 40 pounds
• Ability to understand written and verbal instructions
• High school diploma/GED

Responsibilities:

•  Assisting with luggage and resort directions
•  Welcoming guests
•  Delivering guest requests
•  Keeping golf carts and van (non CDL) clean and presentable
•  Delivering daily newspapers (Monday-Friday)
•  Delivering amenities

Job Summary:

To ensure the cleanliness of guests’ rooms and the resort 

*Cleaning daily room assignments to include changing beds, dusting, vacuuming, bathrooms, etc 

*Maintaining neatness of guest rooms and patios 

*Ensuring neatness and organization of linen huts 

*Sweeping and dusting outside condos and other special projects as assigned 

*Must be at least 18 years of age 

*1 year of guest service experience required 

*6 months of customer service experience preferably in a hospitality environment 

*Experience in related position is preferred,  but not required 

Responsibilities:

• Cleaning daily room assignments to include changing beds, dusting, vacuuming, bathrooms, etc 

   

• Maintaining neatness of guest rooms and patios

   

• Ensuring neatness and organization of linen huts

   

• Sweeping and dusting outside condos and other special projects as assigned

   

Job Summary:

*Clean and maintain all public spaces including floor and employee restrooms 

*Clean, remove trash, vacuum and dust assigned office areas 

*Keep all public ashtrays in a clean and neat arrangement and keep all public phone areas clean 

*Spot clean carpets when needed 

*Other duties as assigned 

*Ability to handle multiple tasks 

*Command of English  

*Valid driver’s license 

*Ability to lift, push, pull, carry a minimum of 25 pounds 

*Ability to stand, walk, stoop, kneel, crouch or reach for an extended period of time 

*Ability to bend at waist and perform repetitive foot and hand action 

*Good hand/eye/foot coordination required 

*Ability to walk up and down stairs 

*Ability to work days, nights, weekends, holidays 

*Must have at least 6 months hotel experience 

*Must have at least 6 months customer service 

*Experience in related position is preferred 

Responsibilities:

• Maintain all public space areas (trash, dusting, restrooms)
• Complete assigned special project
• Keep positive interaction with all guests

Job Summary:

Responsible for following directives from the Director of IT.  This position provides technical support for Kingsmill systems, focusing on desktop and server operating systems and configurations, system and application security, application installation, testing and user support. 

Qualifications:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Education/Experience : College degree, preferably in an Information Technology or related field. 3+ years working with desktop and server operating systems.  1+ years designing and deploying desktop and/or server imaging processes. 2+ years working in first responder support environment. 1+ years dealing with 3rd party vendors. 1 year working with network and application security   
• Documentation Toolset Skills – Proficiency in Microsoft Office suite of products is required. 
• Applications Experience – Working knowledge of various platforms including Windows, AIX, Citrix, and Microsoft Terminal Services. Experience with Windows VBS scripting. Strong working knowledge of methodologies used for system imaging and deployment.  Experience in network administration and security in a medium-to-large scale environment Experience dealing with 3rd party vendors regarding support and solution delivery. Ability to manage project-related tasks and meet deadlines. Ability to work as an independent self-starter. Ability to maintain policies and procedures in accordance with the Kingsmill and PCI standards. Must have the capacity to work in a fast-paced environment where project priorities, task deadlines, and assignments can change quickly and with little notice.   
• Work Ethic:   The individual must have the capacity to work in a fast-paced environment where project priorities, task deadlines, and assignments can change quickly and with little notice.  The individual must be a self-starter who can work with minimal supervision while working within the guidelines set by their supervisors. 
• Language Ability: Ability to communicate both verbally and in a written format is critical to the success of any individual in this position due to the amount of document and training required within the job duties.  Ability to successfully comprehend and follow written directions/instructions is also required. 

Competency:    

To perform the job successfully, an individual should demonstrate the following competencies: 

• Customer Service - Manages difficult or emotional employee interaction situations; Responds promptly to user needs; to requests for service and assistance; Fulfills commitments. 
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. 
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. 
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.  Must be a self starter and be able to multi-task and have excellent people skills. 
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 
• Knowledge – Must possess a broad spectrum of system operations supervisory experience and skills and must use that background in satisfying the duties and responsibilities of the position.  Must demonstrate skills in operations procedural languages supporting the various server operating systems environments and must demonstrate an understanding of the various system environment tools and software tools needed to complete the job satisfactorily.  
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. 
• Analytical Skills – Demonstrates strong analytical skills including the ability to plan complex system-related projects.   
• Communication – Must possess outstanding written and oral communication skills. 

Physical Demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The employee must possess physical stamina and condition to withstand extensive standing, lifting, stooping, and bending involved in moving and transporting supplies and equipment weighing from 50 to 100 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. 
• The employee must possess the ability to work in small crawl spaces, attics, etc. 

Work Environment:  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee may be exposed to usual temperature ranges (both cool and hot) due to the locations of some of the computer equipment in the different property locations.  
• The noise level in the work environment can be loud. 
• Minimal travel is required. 
• Valid drivers license is required. 

Responsibilities:

• Provides first responder support for a broad spectrum of applications, operating systems, hardware and issues. 
• Responsible for network security standards including account creation and management using industry standard tools and applications.   
•  Communicates with end users and vendors to provide 2nd tier, escalated resolution to complex problems. 
• Troubleshooting of all desktop operating systems and hardware. 
•  Maintains a detailed and accurate inventory of system-related assets. 
• Designs, tests and implements processes to image and deploy desktop and server operating systems and hardware, common office environment applications, clients and shortcuts.   
• Researches new methodologies to increase system availability through operating system and desktop utilities and enhancements. 
• Coordinates large scale projects across departments, including both desktop & application deployment and intranet web design, additions & modifications.  Tracks budgeting and expenditures and communicates progress as needed.  
• Designs and maintains intranet web server for file and information sharing. 
• Builds and prepares servers for deployment for file and print, SQL databases and applications. 
• Researches and makes recommendations for hardware purchases. 
• May be required to fulfill additional responsibilities if needed and directed by local property management. 

Job Summary:

Assist the Restaurant Chef with the daily operations of the restaurant.  

*Extensive knowledge of food preparation, sanitation, food safety and knife skills 

*Ability to stand for 8-10 hours in a hot environment 

*Ability to lift, push, pull and carry a minimum of 25 pounds 

*Food Handler Card required (certification through Kingsmill upon hire) 

*Ability to work days, nights, weekends, holidays 

*Formal kitchen training and degree from an accredited culinary school, apprenticeship or equivalent work  

*3 years working in a professional kitchen with 6 months in a supervisory (Chef de Partie) role 

Responsibilities:

• Daily production and preparation of food for banquets and a la carte outlets
• Supervision and development of staff
• Administrative duties
• Ordering, inventory for food cost
• Participates in menu development, labor scheduling, food purchasing
• Assists the Executive Chef with menu planning, inventory and managing supplies
• Confirming safety and sanitation standards are followed by back of house staff
• Utilization of food resources and minimizes spoilage
• Maintain thorough cleanliness and sanitation of work area; other cleaning as necessary
• Perform other duties as assigned

Job Summary:

This position provides overall leadership for Rooms Division to include: Reservations, Telephone Operators, Front Desk, Guest Services, Transportation, Housekeeping and Laundry as well as assists the Kingsmill Executive Leadership Team with strategic planning, resort leadership and community involvement by developing and implementing business plans to achieve targets, while controlling expense and labor budgets. 

REQUIRED:

*Proficiency in hospitality revenue management software applications (i.e. EzRooms) as well as internet based booking engines (i.e. Travel Click and/or NetRez)

*Proficiency in the resort property management and reservation systems

*Multi-year experience in managing operations at a 4 star property

*Minimum of 5 years experience in the hospitality industry with a track record of increasing responsibilities

*Minimum of 3 years' experience in a director or senior manager level.

*Possesses strong leadership and communication skills

*Ability to work days, nights, weekends, holidays 

PREFERRED: 

*Working knowledge of Springer Mills, SMS- or similar applications  

*4 year degree with major in Hospitality Management or Business Management preferred

*Experience in managing a campus style resort  

Responsibilities:

• Monitors a Rooms’ budget of over $15 million in revenue generated from over 80,000 room nights occupied annually 
• Ensures Rooms’ division labor budget stays within approved limits 
• Monitors the Reservations Office which handles over 100,000 calls annually for room, dining, spa and golf reservations 
• Directs the in-house laundry operation
• Ensures that resort guest feedback is accurately tracked, monitored and evaluated to ensure a high scores in Unifocus 

• Maximizes the revenue potential of the approximately 420 guest rooms and suites and coordinating with the VP of Operations the pricing strategies for the transient/social markets

• Works with the rental properties –coordinating the billing, communications and property management for the  approximately 170 owners that participate in our rental program

   

   

   

• Creates and maintains guest service program that exceeds service standards targets of Preferred Standards and 4 star ratings level in guest satisfaction 
• Perform other duties as assigned 

Job Summary:

Responsible for set up, service, and tear down of banquet bars for events and meetings according to banquet event orders 

MUST HAVE: 

*Excellent verbal and written communication  

*Strong reading skills 

*Knowledge of food, wine, liquor, mixology, beer and styles of service such as plated, buffet, family style, receptions, etc. 

*Knowledge of pertinent health regulations and liquor laws 

*Food Handler Card required (certification available through Kingsmill upon hire) 

*TIPS (Training for Intervention Procedures) certification required (available through Kingsmill upon hire) 

*Ability to lift, push, pull, carry a minimum of 40 pounds 

*Must be able to lift loaded food tray above shoulder  

*Ability to stand, walk, stoop, kneel, crouch, reach for an extended period of time 

*Ability to bend at waist and perform repetitive foot and hand action 

*Good hand/eye/foot coordination required 

*Ability to work days, nights, weekends, holidays 

*Must be at least 21 years of age

*High school diploma or equivalent required

*1+ years as a bartender in a restaurant or hotel 

PREFERRED: 

*Experience with Micros Point of Sale system a plus  

*1+years food & beverage experience required, hotel experience preferred

Responsibilities:

• Provides beverage service of banquet functions
• Sets up of banquet bars to include liquor, beer, wine, glassware, garnishes, back bar, etc.
• Maintains guest/customer interactions
• Assists service staff during meal period as a banquet server
• Performs accurate cash handling, if applicable
• Maintain thorough cleanliness and sanitation of work area; other cleaning as assigned 
• Performing proper mixology, pouring wines, beers
• Tears down and cleans all banquet bars and banquet storage including back of the house areas
• Assists in new employee training to include: demonstrating service procedures and policies and introducing menus

• Attends company and/or departmental mandated meetings and training 

   

• Performs other duties as assigned

Job Summary:

Responsible for direct sales to all group segments in assigned geographic or vertical market to achieve budgeted revenue in rooms, conference, golf and food and beverage. 

REQUIRED: 

• Knowledge of group meetings and conference markets. 

• Excellent written and verbal communication skills and the ability to utilize them effectively in English with guests, peers and associates. 

• Ability to work under stressful conditions and balance multiple commitments simultaneously. 

• Strong customer service aptitude. 

• Understanding of budgetary and fiscal responsibility within the department. 

• Familiarity with all operational areas of the resort. 

• Strong knowledge of corporate, association, SMERF, incentive and other market segments. 

• Strong contracting skills including negotiation and closing skills. 

• Strong business qualification and yield management skills. 

• Strong leadership characteristics. 

• Delphi knowledge a plus 

• Understanding of group market and booking trends a plus 

• Must be professional in appearance 

• Must be capable of and willing to present to public groups 

• Must have current knowledge of competitive set and product knowledge of surrounding area and activities. 

• Required to work hours necessary to ensure all accounts are in order& customers are greeted when on site.  

• Ability to travel as needed per assigned territory  

• Must have proven job stability through strong work history. 

• Position requires availability for nights, weekends and holidays. 

• Must have strong computer skills. 

• Needs to be active in various industry associations (CVBs, MPI, Other Associations) 

• Ability to interact with diversified customers and establish strong working relationships 

• Ability to lift, push, pull a minimum of 25 lbs. 

• Ability to stand, walk, sit for an extended period of time. 

• Ability to stoop, kneel reach or perform repetitive foot and hand action. 

• 4 or more years Conference Center, Resort, and/or Hotel experience as a Sales Manager at a full  

• service property.  

• College degree or 5+ years in Hospitality Management  

PREFERRED: 

• Preferred candidate will have experience at a similar 4 diamond level property.  
• Bachelors Degree in Sales/Marketing or related field 

Responsibilities:

• Develop and manage a comprehensive account management plan in an assigned market(s) to maximize revenues from group rooms, food, beverage, golf, spa, destination services and other ancillary revenue.   
• Effectively map and maintain existing and new accounts to determine quality ratings and business potential.
• Develop group sales action plans and strategic objectives to achieve targeted revenues.
• Maintain active trace on all assigned accounts with next step actions in order for maximum solicitation efforts.
• Effectively communicate with all accounts including timely response to client requests; creative proposals; superb time management skills; effective communication with customers and amongst the hotel team.
• Develop strong relationships with third party meeting planning organizations.
• Be able to understand group booking pace, backlog, reservations pace, rate yielding or conversion in an effort to identify any future revenue and performance shortfalls and upside opportunities.  Use business intelligence and information to implement direct strategies to positively affect group sales bookings.
• Be visible within the local community and attend membership meetings of local chambers, bureaus and industry association events.
• Conduct creative site inspections with clients.
• Maintain high level of knowledge of all features and benefits of Kingsmill Resort as well as competition’s product.
• Make outside sales calls, and handle all incoming inquiries. Plan and prepare appointments for sales trips. Create pre-trip and post-trip reports in a timely manner.
• Ensure financial success and profitability of hotel through responsible group booking contracts and agreements, while managing risk to the hotel within these agreements.
• Work with Catering Sales and Conference Planning, Revenue Management and Reservations teams on a regular basis and integrate group sales with their direct sales and revenue management efforts.
• Meet with direct and indirect supervisor monthly to chart progress, adjust/adapt to market changes and shift strategies as deemed necessary.
• Assist with the planning of client events, both in market and at Kingsmill.  Track results accordingly.
• Being visible with clients when they are on site for their program.
• Provide Sales Office coverage as required.
• Attend trade shows as assigned.
• Other duties as assigned.

Job Summary:

 Responsible for the overall operation of the floor and carpet maintenance throughout the resort. 

*Ability to work independently with limited supervision

*Ability to communicate effectively with staff and guests

*Ability to lift, push, pull and carry a minimum of 50 pounds

*Ability to climb up and down stairs

*Ability to stand, walk, stoop, kneel, crouch and reach for an extended period of time

*Ability to bend at waist and perform repetitive foot and hand action

*Ability to work days, nights, weekends and holidays (Overnight availability between 10 pm and 6 am) 

PREFERRED: 

*Familiarity with floor/carpet cleaning equipment/chemicals  

REQUIRED:  

*At least 18 years of age

*High school diploma or GED

*Must possess a valid VA driver’s license

*1 year experience in floor care required 

Responsibilities:

• Manage day-to-day operation of cleaning to public areas, including restrooms which includes stripping, waxing, buffing, mopping and carpet cleaning

   

• Stripping, waxing, buffing and mopping floors
• Cleaning carpets
• Storage organization
• Completing daily/weekly/monthly/quarterly maintenance of floors and carpets throughout the resort
• Providing daily cleaning to public areas including restrooms
• Maintaining the cleanliness and organization of public space storage areas
• Completing weekly inventories of all floor care chemicals
• Providing assistance to Front Office/Bell Staff as needed
• Perform other duties as assigned 

Job Summary:

 To promptly provide food and beverage service to guests utilizing Kingsmill’s golf facilities, to provide accurate and up-to-date information about our restaurants and the resort. 

*Must possess a valid driver’s license 

*Excellent verbal and written communication skills 

*Command of English  

*Strong reading skills 

*Knowledge of food, wine, liquor, beer 

*Knowledge of golf and golf course etiquette 

*Knowledge of pertinent health regulations and liquor laws (training available through Kingsmill upon hire) 

*Food Hander Card required (certification available through Kingsmill upon hire) 

*TIPS (Training for Intervention Procedures) certification required (available through Kingsmill upon hire) 

*Ability to lift, push, pull and carry a minimum of 40 pounds 

*Ability to lift loaded food tray above shoulder 

*Ability to walk, stoop, kneel, crouch, reach for an extended period of time 

*Ability to stand for 8-10 hours in a hot environment 

*Ability to bend at waist and perform repetitive food and hand action 

*Required good hand/eye/foot coordination 

*Ability to work days, nights, weekends and holidays 

Responsibilities:

• Provide service to guests to include explaining products and specials, securing payment and other needs as required  
• Perform accurate cash handling
• Drive food and beverage cart around designated areas and sell (upsell) food and beverage to guests
• Perform inventory and accounting of stock and daily receipts, input daily transactions into point of sale system
• Display welcoming demeanor to all golfers encountered and assist golfers with any questions/concerns
• Provide accurate information about our restaurants/resort to include hours of operation, menu selection, dress code, etc.
• Maintain cleanliness of work space and automotive vehicle according to standards
• Properly operate motor vehicle in accordance with state and local laws in order to deliver goods
• Accurately maintain stock and inventory record
• Communicate effectively with other team members in order to ensure accurate delivery of food and beverages to guests and maintain day-to-day operations of the department

Job Summary:

Kingsmill Resort, a 425 room 4 Star Preferred Hotel and Resort featuring an IACC certified conference center in Williamsburg, Virginia is seeking a National Sales Manager responsible for direct group sales to Virginia State Associations and the surrounding Richmond corporate market.  The National Sales Manager will develop a comprehensive account management plan to achieve targeted revenues associated with group rooms, meetings, food, beverage, golf and other ancillary resort revenues by creating action plans consisting of telephone solicitation, outside sales calls, site inspections and written communication.  

• Knowledge of group meetings and conference markets.
• Excellent written and verbal communication skills and the ability to utilize them effectively with guests, peers and associates.
• Ability to work under stressful conditions and balance multiple commitments simultaneously.
• Strong customer service aptitude.
• Understand budgetary and fiscal responsibility within the department.
• Familiarity with all operational areas of the resort.
• Strong knowledge of corporate, association, SMERF, incentive and other market segments.
• Strong contracting skills including negotiation and closing skills.
• Strong business qualification and yield management skills.
• Strong leadership characteristics.
• Delphi knowledge a plus
• Understand group market and booking trends a plus
• Must be professional in appearance
• Must be capable of and willing to present to public groups
• Must have current knowledge of competitive set and product knowledge of surrounding area and activities.
• Ability to work nights, weekends and holidays  to ensure all accounts are in order &  customers are greeted when on site.  
• Ability to travel as needed per assigned territory   
• Must have strong computer skills. 
• Ability to be active in various industry associations (CVBs, MPI, Other Associations) 
• Ability to interact with diversified customers and establish strong working relationships 
• Ability to lift, push, pull a minimum of 25 lbs. 
• Ability to stand, walk, sit for an extended period of time. 
• Ability to stoop, kneel reach or perform repetitive foot and hand action. 

PREFERRED: 

• Computer literacy and the ability to utilize Delphi, SMS or similar property management system, Word, Excel, Outlook and other department specific programs.
• Prior experience as a National Sales Manager 
• Preferred candidate will have experience at a similar 4 diamond level property.   
• Bachelors Degree in Sales/Marketing or related field 

REQUIRED: 

• College degree or 5+ years in Hospitality Management 
• Experience working with corporate, association, SMERF, incentive and other market segments 
• 4 or more years working in a Conference Center, Resort, and/or Hotel experience as a Sales Manager  at a full service property.  

Responsibilities:

• Develop and manage a comprehensive account management plan in an assigned market(s) to maximize revenues from group rooms, food, beverage, golf, spa, destination services and other ancillary revenue.  
• Develop group sales action plans and strategic objectives to achieve targeted revenues. 
•   Map and maintain existing and new accounts to determine quality ratings and business potential.
•  Maintain active trace on all assigned accounts with next step actions in order for maximum solicitation efforts.
•  Communicate with all accounts including timely response to client requests; creative proposals; superb time management skills; effective communication with customers and amongst the hotel team.
• Develop strong relationships with third party meeting planning organizations.
•  Understand group booking pace, backlog, reservations pace, rate yielding or conversion in an effort to identify any future revenue and performance shortfalls and upside opportunities.Use business intelligence and information to implement direct strategies to positively affect group sales bookings.
•  Maintain visibility within the local community and attend membership meetings of local chambers, bureaus and industry association events.
•  Conduct creative site inspections with clients.
•   Maintain high level of knowledge of all features and benefits of Kingsmill Resort as well as competition’s product.
•  Make outside sales calls, and handle all incoming inquiries. Plan and prepare appointments for sales trips. Create pre-trip and post-trip reports in a timely manner.
•  Ensure financial success and profitability of hotel through responsible group booking contracts and agreements, while managing risk to the hotel within these agreements.
•  Work with Catering Sales and Conference Planning, Revenue Management and Reservations teams on a regular basis and integrate group sales with their direct sales and revenue management efforts.
•  Meet with direct and indirect supervisor monthly to chart progress, adjust/adapt to market changes and shift strategies as deemed necessary.
•  Assist with the planning of client events, both in market and at Kingsmill.Track results accordingly. 
•  Meet and greet clients when they are on site for their program maintaining visibility
•  Provide Sales Office coverage as required.
•  Attend trade shows as assigned.
•   Other duties as assigned.

Job Summary:

This is a work-from-home position

 Kingsmill Resort, a 425 room 4 Star Preferred Hotel and Resort featuring an IACC certified conference center in Williamsburg, Virginia is seeking a National Sales Manager responsible for direct group sales to Virginia State Associations and the surrounding Richmond corporate market.  The National Sales Manager will develop a comprehensive account management plan to achieve targeted revenues associated with group rooms, meetings, food, beverage, golf and other ancillary resort revenues by creating action plans consisting of telephone solicitation, outside sales calls, site inspections and written communication.  

• Knowledge of group meetings and conference markets.
• Excellent written and verbal communication skills and the ability to utilize them effectively with guests, peers and associates.
• Ability to work under stressful conditions and balance multiple commitments simultaneously.
• Strong customer service aptitude.
• Understand budgetary and fiscal responsibility within the department.
• Familiarity with all operational areas of the resort.
• Strong knowledge of corporate, association, SMERF, incentive and other market segments.
• Strong contracting skills including negotiation and closing skills.
• Strong business qualification and yield management skills.
• Strong leadership characteristics.
• Delphi knowledge a plus
• Understand group market and booking trends a plus
• Must be professional in appearance
• Must be capable of and willing to present to public groups
• Must have current knowledge of competitive set and product knowledge of surrounding area and activities.
• Ability to work nights, weekends and holidays  to ensure all accounts are in order &  customers are greeted when on site.  
• Ability to travel as needed per assigned territory   
• Must have strong computer skills. 
• Ability to be active in various industry associations (CVBs, MPI, Other Associations) 
• Ability to interact with diversified customers and establish strong working relationships 
• Ability to lift, push, pull a minimum of 25 lbs. 
• Ability to stand, walk, sit for an extended period of time. 
• Ability to stoop, kneel reach or perform repetitive foot and hand action. 

PREFERRED: 

• Computer literacy and the ability to utilize Delphi, SMS or similar property management system, Word, Excel, Outlook and other department specific programs.
• Prior experience as a National Sales Manager 
• Preferred candidate will have experience at a similar 4 diamond level property.   
• Bachelors Degree in Sales/Marketing or related field 

REQUIRED: 

• College degree or 5+ years in Hospitality Management 
• Experience working with corporate, association, SMERF, incentive and other market segments 
• 4 or more years working in a Conference Center, Resort, and/or Hotel experience as a Sales Manager  at a full service property.  

Responsibilities:

• Develop and manage a comprehensive account management plan in an assigned market(s) to maximize revenues from group rooms, food, beverage, golf, spa, destination services and other ancillary revenue.  
• Develop group sales action plans and strategic objectives to achieve targeted revenues. 
•   Map and maintain existing and new accounts to determine quality ratings and business potential.
•  Maintain active trace on all assigned accounts with next step actions in order for maximum solicitation efforts. 
•  Communicate with all accounts including timely response to client requests; creative proposals; superb time management skills; effective communication with customers and amongst the hotel team.
• Develop strong relationships with third party meeting planning organizations.
•  Understand group booking pace, backlog, reservations pace, rate yielding or conversion in an effort to identify any future revenue and performance shortfalls and upside opportunities.Use business intelligence and information to implement direct strategies to positively affect group sales bookings. 
•  Maintain visibility within the local community and attend membership meetings of local chambers, bureaus and industry association events. 
•  Conduct creative site inspections with clients. 
•   Maintain high level of knowledge of all features and benefits of Kingsmill Resort as well as competition’s product. 
•  Make outside sales calls, and handle all incoming inquiries. Plan and prepare appointments for sales trips. Create pre-trip and post-trip reports in a timely manner. 
•  Ensure financial success and profitability of hotel through responsible group booking contracts and agreements, while managing risk to the hotel within these agreements. 
•  Work with Catering Sales and Conference Planning, Revenue Management and Reservations teams on a regular basis and integrate group sales with their direct sales and revenue management efforts.  
•  Meet with direct and indirect supervisor monthly to chart progress, adjust/adapt to market changes and shift strategies as deemed necessary. 
•  Assist with the planning of client events, both in market and at Kingsmill.Track results accordingly.  
•  Meet and greet clients when they are on site for their program maintaining visibility 
•  Provide Sales Office coverage as required. 
•  Attend trade shows as assigned. 
•   Other duties as assigned. 

Job Summary:

Kingsmill Resort, a 425 room 4 Star Preferred Hotel and Resort featuring an IACC certified conference center in Williamsburg, Virginia is seeking a Director of Group Sales to direct and manage all group sales activities to achieve maximum revenue opportunities from group rooms, meetings, food, beverage, golf and other revenues for Kingsmill Resort. This is a selling position that will lead by example and consist of telephone solicitation, outside sales calls, site inspections, written communication and file maintenance. The position is responsible for implementing a successful solicitation strategy to all market segments in order to meet or exceed individual and team revenue goals. Participate in daily RevMax meeting, sales strategy meeting, training and other sales related meetings as required. Recruit, direct, manage, train and counsel sales staff. Work with all hotel departments to provide quality service to customers. Due to the cyclical nature of the hospitality industry, this position may be required to work varying schedules to reflect the business needs of the hotel. In addition to performance of the essential functions, this position may be required to attend trade shows, community events and industry meetings as well as performing a combination of supportive functions as directed by the Vice President Sales and Marketing including representation at community functions, data collection/report writing and maintaining knowledge of market, competition and customers. 

• Knowledge of group meetings and conference markets. 

• Excellent written and verbal communication skills and the ability to utilize them effectively with guests, peers and associates. 

• Ability to work under stressful conditions and balance multiple commitments simultaneously. 

• Strong customer service aptitude. 

• Understand budgetary and fiscal responsibility within the department. 

• Familiarity with all operational areas of the resort. 

• Strong knowledge of corporate, association, SMERF, incentive and other market segments. 

• Strong contracting skills including negotiation and closing skills. 

• Strong business qualification and yield management skills. 

• Strong leadership characteristics. 

• Delphi knowledge a plus 

• Understand group market and booking trends a plus 

• Must be professional in appearance 

• Must be capable of and willing to present to public groups 

• Must have current knowledge of competitive set and product knowledge of surrounding area and activities. 

• Ability to work nights, weekends and holidays to ensure all accounts are in order & customers are greeted when on site.  

• Ability to travel as needed per assigned territory  

• Must have strong computer skills. 

• Ability to be active in various industry associations (CVBs, MPI, Other Associations) 

• Ability to interact with diversified customers and establish strong working relationships 

• Ability to lift, push, pull a minimum of 25 lbs. 

• Ability to stand, walk, sit for an extended period of time. 

• Ability to stoop, kneel reach or perform repetitive foot and hand action. 

Preferred: 

• Computer literacy and the ability to utilize Delphi, SMS or similar property management system,  

• Word, Excel, Outlook and other department specific programs. 

• Prior experience as a National Sales Manager 

• Preferred candidate will have experience at a similar 4 diamond level property.  

Required: 

• Bachelors Degree in Sales/Marketing or related field 

• 5+ years in Hospitality Management as a Director of Sales in a conference Center, Resort or hotel sales with direct supervisory experience leading a sales team 

• Experience working with corporate, association, SMERF, incentive and other market segments 

Responsibilities:

• Participate in daily RevMax meetings. 
•  Recruit, direct, manage, train and counsel sales staff
•  Develop and manage a comprehensive account management plan in an assigned market(s) to maximize revenues from group rooms, food, beverage, golf, spa, destination services and other ancillary revenue to meet team goals 
•  Develop group sales action plans and strategic objectives to achieve targeted group revenues
•  Map and maintain existing and new accounts to determine quality ratings and business potential.
•  Maintain active trace on all assigned accounts with next step actions in order for maximum solicitation efforts.
•  Communicate with all accounts including timely response to client requests; creative proposals; superb time management skills; effective communication with customers and amongst the internal hotel team.
•  Develop strong relationships with third party meeting planning organizations.
•  Understand group booking pace, backlog, reservations pace, rate yielding or conversion in an effort to identify any future revenue and performance shortfalls and upside opportunities. Use business intelligence and information to implement direct strategies to positively affect group sales bookings. 
•  Maintain visibility within the local community and attend membership meetings of local chambers, bureaus and industry association events.
•  Conduct creative site inspections with clients.
•  Maintain high level of knowledge of all features and benefits of Kingsmill Resort as well as competition’s product.
•  Make outside sales calls, and handle all incoming inquiries. Plan and prepare appointments for sales trips. Create pre-trip and post-trip reports in a timely manner.
•  Ensure financial success and profitability of hotel through responsible group booking contracts and agreements, while managing risk to the hotel within these agreements.
•  Work with Catering Sales and Conference Planning, Revenue Management and Reservations teams on a regular basis and integrate group sales with their direct sales and revenue management efforts.
•  Meet with direct and indirect supervisor monthly to chart progress, adjust/adapt to market changes and shift strategies as deemed necessary.
•  Assist with the planning of client events, both in market and at Kingsmill. Track results accordingly. 
•  Meet and greet clients when they are on site for their program maintaining visibility
•  Provide Sales Office coverage as required.
•  Attend trade shows, community events and industry meetings as assigned.
•  Provide VP with data collection/report writing and information regarding market, competition and customers.
•  Other duties as assigned.