Overnight guests of Kingsmill Resort may charge their electric vehicles at one of our two 80 amp Tesla fast chargers or one 40 amp universal charger located in our main parking lot. Please see the front desk to have the stations unlocked.
Check-in is 4:00 p.m. Check-out is 11:00 a.m. If you anticipate a delay in your departure, please call the Front Desk. Dial 1200.
Telephone Service & Rates
Telephone operating instructions are printed directly on your telephone. For assistance, call the Resort Operator. Dial 0.
Local, Directory Assistance, Credit Card Calls - Free
800, Collect, Third-Party Billing, Operator Assistance - Free
Long-distance and international calls are billed at Sprint’s standard operator-assisted rates. Applicable charges will be billed to your room account.
Spa & Salon
Enjoy relaxing massages, facials and body treatments at our full-service Spa and Salon. Dial 8230.
A wide variety of merchandise is available at the Golf, Tennis and Spa Shops. The Gift Shop located in the Resort Center carries a selection of gift, apparel and sundry items. The Kingsmill Village Shops are located just outside of the Resort. A few minutes away, Colonial Williamsburg’s Merchants Square offers an array of fine shops. The Williamsburg Pottery Factory, Premium Outlets are approximately 20 minutes from Kingsmill and offer a wide selection of merchandise at discount prices.
Shoeshine service is available by request. Dial 0.
If you notice a suspicious activity, please report your observations to the management. Dial 0.
For group sales or catering arrangements, please call our Conference Sales Department. Dial 3948.
Safe Deposit Boxes
Do not leave money or valuables in your room. Please lock all valuables in the complimentary safe located in the closet of your room or in the safe deposit box at the Front Desk.
We’ll be glad to help you with reservations for a future trip to Kingsmill Resort. Please call the Reservations Department. Dial 1100.
It is our mission to ensure our guests enjoy an exceptional experience that includes extraordinary services and amenities. These offerings are included as part of our daily resort fee of $19.99 plus tax per night. For additional information, please visit our Resort Fee Inclusions page or call 888-334-4856.
Complimentary shuttle service is available to and from Busch Gardens and Water Country USA. Continuous shuttle service within the Resort is available daily. Call the Resort Concierge for a schedule. Dial 1390.
The Resort Concierge will be happy to advise you of locations and times of nearby services. Dial 1390.
The children’s playground area is adjacent to the Bike Rental Tent or across the street from the Sports Club.
Your in-room phones are equipped with voice mail for your privacy. To retrieve your messages, Dial the message button. To turn off the message light, dial 3 at the end of the message.
The Kingsmill Marina features a protected harbor on the James River. Fuel service and slips for transient boaters are available. The Marina Shop offers marine supplies and signature Kìngsmill Resort items. The James Landing Grille features seafood and seasonal fare with indoor and outdoor seating, overlooking the James River.
Mail & Packaging
The Conference Concierge will arrange for regular or special delivery as required. Outgoing mail may be left at the Front Desk or with the Conference Concierge. FedEx, DHL and UPS services are also available. Dial 1388.
Luggage storage is available at the Bell Stand. Dial 0.
Lost & Found
Please contact Housekeeping between the hours of 7:00 a.m. and 6:00 p.m. at extension 1576. After hours, contact the Night Manager. Dial 0.
Please contact the Resort Concierge. Dial 1390.
Locks & Admittance
For added security, you may double-lock your room using the deadbolt lock. Do not admit any person to your room without first making proper identification. If there is any question about the person’s identity, please call the operator. Dial 0.
Same-day service is available Monday - Saturday. Contact the Bell Stand prior to 9:00 a.m. for return by 5:00 p.m. Please use the bag provided in your closet and list all contents on the valet slip provided with laundry bag in your closet. Dial 0.
Ice machines are provided throughout the villa areas. Ice delivery is available upon request. Dial 0.
For extra pillows, blankets and other special items between the hours of 7:00 a.m. and 11:00 p.m., contact Housekeeping at extension 1574. After 11:00 p.m., call the Front Desk at extension 1200. Cleaning hours are 8:30 a.m. – 4:00 p.m. Turndown service is available upon request from 6:30 p.m. – 9 p.m. Dial 1574.
The Kingsmill Resort Gift Shop in the Resort Center offers gifts, newspapers, sundries, souvenirs and tickets to area attractions. Pro shops in both Golf Clubhouses and the Tennis Club feature equipment, apparel and sports-related items. The Spa Shop offers a wide variety of health and beauty products. The Marina Shop features marine supplies and signature Kingsmill Resort items.
Our General Manager welcomes any comments you may have. Dial 8248.
The Resort Concierge will be happy to assist you. Dial 1390.
Woodburning fireplaces are available in almost all condo units. Wood and lighting is provided free of charge with a call to the front desk. Fires are available November through March.
Sending and receiving services are available at the Conference Concierge Desk. Inbound guest faxes should be directed to 757.253.8246.
All accommodations at Kìngsmill Resort are equipped with smoke detectors. Please familiarize yourself with the location of the fire exit nearest to your room and read the following instructions.
IN THE EVENT OF A FIRE ALARM, OR ACTUAL FIRE, REMAIN CALM:
Quickly but carefully, exit the building
Do not exit in any direction leading to heat, flame or smoke
Once you have exited the building, proceed to the building parking lot and await further direction from a Kíngsmill representative or The James City County Fire Department.
IF THE FIRE IS NOT IN YOUR ROOM:
Test the door with your hand for heat before opening.
IF YOUR DOOR IS HOT:
Stay in your room
Phone the operator, dial 0 for help
Cover face with wet towels
Wait for further instructions
IF DOOR IS COOL:
Take your room key
Open door slowly
Leave the building
If exiting is unsafe, return to room, notify operator by dialing 0 and wait for instructions.
If you have a physical condition that might impair your ability to either detect an alarm or evacuate, please notify the operator by dialing 0.
Same-day service is available Monday - Saturday. Contact the Bell Stand prior to 9:00 a.m. for return by 5:00 pm. Please use the bag provided in your closet and list all contents on the valet slip provided with the laundry bag in your closet. Dial 0.
The Resort Concierge will assist you. Dial 1390.
We accept all major credit cards. If you have any questions regarding your credit, please call the Front Desk. Dial 1200.
The Resort Concierge is ready to assist you with dining suggestions and reservations, area attractions, maps and directions, as well as special requests. The Resort Concierge Desk is located in the lobby of the Resort Center. Dial 1390.
Kingsmill Kamp is located adjacent to the Tennis Club and offers a variety of children’s programs. Please contact the Sports Club for more information. Dial 8200.
For your convenience, Kingsmill Resort offers secretarial services, fax transmittal and receipt, photocopying, in-room dataports, notary public, package handling, courier service, audiovisual equipment rental and other business services. Please direct in-bound guest faxes to 757.253.8246. For assistance, contact the Conference Concierge. Dial 1388.
Need to check e-mail, access the Internet or print a document? Internet access is available in guestrooms, or stop by the Conference Concierge, Second Level, Resort Center, with your laptop and get plugged in. Dial 1388.
Bicycles are available for children and adults. Helmets and baby carriers are available. Contact the Kingsmill Tennis Club. Dial 3945.
For pickup and storage, contact the Bell Stand. Dial 0.
The Resort Concierge will be happy to assist you. Please give us as much advance notice as possible. Dial 1390.
Most major airlines have direct flights into Norfolk and Richmond International Airports. Both are approximately 45-60 minutes from Kingsmill. The Newport News/Williamsburg Airport is 20 minutes away and offers direct flights to most major cities in the Mid-Atlantic region, allowing easy access to any destination in the world.
Air Conditioning & Heating
Individually controlled air conditioning and heating thermostats are located in each guestroom and suite. Dial 0.
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