Reservation Policies
COVID-19 Update: For reservations affected by the COVID-19 outbreak, please reach out to resort reservations at 800.832.5665 regarding your stay.
Our Deposit Policy: All reservations require a credit card deposit of one night’s stay plus tax due at time of booking. Please note that a deposit of an additional $25 per day will be assessed at check-in for incidental charges. Debit cards may have a hold placed on them based on the policies of your financial institution.
Our Cancellation Policy: While we certainly understand that plans sometimes change, we ask that you provide us 72-hours notice of any modification.
Resort Fee: It is our mission to ensure our guests enjoy an exceptional experience that includes extraordinary services and amenities. These offerings are included in our daily resort fee.
- Resort guest rooms and one-bedroom condominiums - $23.99*
- Two-bedroom condominiums - $29.99*
- Three-bedroom condominiums, Cottages on The James and The Estate at Kingsmill - $34.99*
For additional information, please visit or Resort Fee Inclusions page or call 888-334-4856.
*Plus tax, per night, per reservation.
