In house guests may dial extension #1486 or press The Spa button on the guest room telephone. For all other reservations dial
757-253-3906 ext. 1486.
Is lunch offered at any time throughout the day?
The Spa Cuisine Lunch may be reserved with any spa treatment for an additional fee. Our menu includes salads, wraps, sandwiches and desserts that are delicious yet light, that will leave you energized and ready for the day.
Should I tell someone about any physical, medical or allergy concerns?
On your health questionnaire, please remember to let your service provider know if you are pregnant, have allergies to fragrances or certain products, have sensitive skin or if you have any physical issues you would like to discuss. Certain medical conditions and medications can make some treatments inadvisable. We highly suggest that you consult with your physician prior to your visit if you have any health concerns.
What is the service charge policy?
An 18% service charge will be added at the point of sale, which is allocated to your therapist. In appreciation of outstanding service, additional gratuities may be added at your discretion.
What if I don’t make my scheduled appointment or arrive late?
A non-negotiable 50% service charge will be applied. To avoid this charge, please cancel your appointment 24 hours in advance. Arriving late for a service may require us to shorten the length of the treatment.
What is the age limit for spa patrons?
The Spa at Kingsmill requires that spa patrons be at least 17 years old. Teen spa services are available for guests 12-16 years of age; however, an adult must accompany guests younger than 14.
What should I wear and bring to the spa?
Casual and comfortable clothes are recommended. We provide a locker, robe and slippers for your use during your visit. Please leave valuables and jewelry at home or in a safe box in your guest room. We also recommend guests bring their bathing suits to enjoy the indoor and outdoor pools and wet suite after your services.
Do I have to be a Resort guest or a Member of the Club at Kingsmill to enjoy the spa?
Yes. The Spa at Kingsmill is available to overnight guests of Kingsmill Resort and Members of The Club at Kingsmill on an exclusive basis.
When should I arrive?
Plan to arrive at the spa at least 20 minutes prior to your scheduled service. This will allow you time to change into a robe and relax in our lounge. If you are enjoying a salon service, you may arrive a few minutes before your service.
Are group bookings available?
Absolutely! Our Spa Group Coordinator will create a memorable visit for your group with personalized attention to detail.
When should I make reservations?
We suggest as far in advance as possible to ensure availability of your preferred time.